Customer Service Business

Each industry is evolving constantly, and in the last quarter of the 20th Century, change arrived in a big way to the practice of corporate law in the U.S. Having an active practice and being involved in marketing and client development keeps you well attuned to changes. You can read it in the clients and [...]

You also have to be able to handle many things in your head at once. I started my legal career clerking for a well-known justice on the Delaware Supreme Court. Justice Moore distinguished between lawyers who were very good as long as they focused on one task at a time versus those who kept seven [...]

You must remember that when you take away the education, the oath, the professional status, i.e., the lawyer’s trappings of office, you’re in the customer service business. At bottom, it’s not a whole lot different from waiting tables. As a waiter, you have to know what you’re serving, how it’s made, how it’s served, and [...]

Your Ethical Foundation This was the One Rule long before anybody ever heard of a company called Enron: To be successful in corporate law, you must do the right thing. You must have a value system rooted somewhere, remember you took an oath, and remember that all the money in the world isn’t worth your [...]

To state the obvious, it all starts with the clients. No clients, no practice. To do the interesting work, or any work, you need clients, and because every firm periodically loses clients for a variety of good and bad reasons, you need a constant flow of new business in the pipeline. Our firm is fortunate [...]

A corporate lawyer must be able to serve as a counselor in every matter likely to be important to the decision-makers of a business. The people who have ultimate responsibility and authority for a business of any size, from sole proprietorships to General Electric, want to be able to ask their lawyer almost anything and [...]